Returns
Returns information
If you have changed your mind and your product is unopened you may return it within 14 days of ordering.
On receipt of your product back at our warehouse it is inspected.
- The package is unopened and as new
If the above is not adhered to your order will be returned to you. If you wish to return your product(s), email hmd-shop-support@exertis.com
If your product is faulty within 28 days, please email hmd-shop-support@exertis.com
On receipt of your product back at our warehouse it is inspected.
- All returned products must have their packaging and all accessories returned
- There should be no physical or water damage
- All locks and pins should be removed, and your device factory reset
If the above is not adhered to your order will be returned to you